CanDo Laundry Services


Valuing Hospitality Linen: Industry Action Needed

Hospitality Linen

A Guide to Valuing Hospitality Linen: Helping Linen Last Longer

A Collaborative Effort by Textile Services Association, UK Housekeepers Association, and UK Hospitality to begin valuing hospitality linen.


In a recent survey conducted within the hospitality sector in 2023, 80% of hotel general managers expressed an interest in bolstering sustainability awareness, especially concerning hospitality linen textiles. A working group of hotels, laundries, and representative trade bodies have put together this comprehensive guide, aimed particularly at housekeeping and laundry operator teams, to bridge this gap. By adhering to these guidelines, you can enhance your environmental sustainability while fostering a synergistic relationship with your laundry providers.

Key Insights

  • Only 10% of linen products are rejected because they are worn out.
  • An alarming 50% of products last less than three months.
  • Lost, damaged, or stolen linens contribute to significant financial and environmental costs.

The Life Cycle and Importance of Hospitality Textiles

Hospitality linen textiles, which range from towelling to bed linens, are often undervalued. Losing or damaging these linens imposes unnecessary demands on limited planetary resources and the financial balance of both laundries and hospitality businesses. With 40% of linen items disappearing from the process and only 10% wearing out, there’s a critical need for change.

Environmental Impact

The carbon and water footprint of textiles begin long before they reach a laundry for the first time, making up 50% – 70% of their total environmental impact. Therefore, extending the lifespan of these products can result in significant resource conservation.

Strategies for Helping Linen Last Longer

Prevent Loss or Theft

  • Secure the linen room.
  • Maintain accurate stock levels.
  • Rotate linen room stock regularly.
  • Keep linen out of public spaces.

Minimise Physical Damage

  • Avoid using linen to prop doors open.
  • Be cautious when loading dirty linen into cages.
  • Handle pillows and duvets carefully to prevent ripping.

Address Stains Effectively

Stains like rust, mildew, and lipstick may require specialized treatments that can degrade linen quality. Basic preventive measures include:

  • Not using linen as cleaning cloths.
  • Ensuring a dry and well-ventilated linen room.
  • Advising guests appropriately about linen care.

The Pasha Initiative: A Real-World Example

To make this guide more relatable and engaging, we introduce “Pasha the Pillowcase.” This initiative includes a short video that traverses the life cycle of a pillowcase, emphasizing the importance of proper care. The Textile Service Association has produced two video tailored for the hospitality sector and the commercial laundries themselves. To access both videos click on the links below:

Support Materials and Training

A suite of support materials is available from the Textile Service Associations website to communicate this important message across various departments. These resources are particularly useful for housekeeping induction programs and can be customised to fit your brand.

The challenge of valuing hospitality linen extends beyond simple cost considerations. It encompasses environmental sustainability and operational efficiency. By implementing these best practices, you can make a meaningful difference on multiple fronts.


Textile Service Association Autumn Conference 2023

The Textile Service Association’s Autumn Conference 2023: A Testament to Forward Thinking and Industry Leadership

The Textile Service Association (TSA) has long been a bastion for guiding, informing, and fortifying the textile service industry. At the forefront of driving change, innovation, and growth, TSA’s conferences have always been a focal point for industry leaders. The recently concluded Autumn Conference on 18/19 October 2023 was no exception.

The TSA: A Pillar of the Industry

At the heart of the textile service industry lies the TSA – a veritable compass that points the way forward. Through a comprehensive understanding of both global trends and domestic intricacies, the TSA ensures that our industry remains resilient, forward-thinking, and adaptable. The Autumn Conference underscored the Association’s dedication to these principles.

Day one’s agenda showcased the commitment of the TSA to maintain an open dialogue about current challenges, innovations, and the future trajectory of the industry. By fostering an environment conducive to discussions and collaborations, the TSA ensures that the textile service industry remains at the cutting edge of change and progress.

The Discrepancy in Textile Loss Perception

An independent study aimed to delve into the perception of textile losses in the hospitality industry was presented at the conference. The surveyed hospitality organisations believed that only a mere 10% of their textiles were lost, stolen, or damaged annually. However, the findings presented by the Textile Service Association painted a starkly different picture. A staggering 62% of textiles in the hospitality sector are actually lost, stolen, or damaged.

This disparity between perception and reality underscores the need for enhanced awareness and collaboration between the textile service providers and the hospitality sector. Such significant losses not only affect the bottom line for businesses but also impact the environment and resource utilisation. This issue also underpins the relationship between the hospitality and textile service industries to foster a partnership approach. 

CanDo Laundry Services: A Future-Focused Vision

As one of the attendees of the TSA Autumn Conference, CanDo Laundry Services exemplifies the future-focused vision that the industry champions. Our participation in the conference was not merely about staying updated but rather about actively contributing to, and shaping, the future narrative of the textile service sector.

We, at CanDo Laundry Services, pride ourselves on being industry trailblazers. Our commitment to best practices, innovative solutions, and customer-centric services has always set us apart. Attending the TSA’s conferences is an extension of this ethos – ensuring we’re aligned with the broader industry objectives, while also sharing our insights and expertise with our peers.

The second day of the conference, dedicated to motivating and inspiring teams, resonated deeply with our core values. Preparing our team for the challenges ahead, while also imbuing them with a sense of purpose and direction, is foundational to our business philosophy. It’s no surprise that such events play a crucial role in our organizational strategy and growth trajectory.

The Textile Service Association in Conclusion

The textile service industry stands at an exciting juncture. With the stewardship of the TSA and the proactive participation of industry leaders like CanDo Laundry Services, we are poised to navigate the challenges of tomorrow while also capitalizing on the myriad opportunities that lie ahead. As we reflect on the learnings from the Autumn Conference, we’re filled with a sense of optimism and determination. The future beckons, and together, as a united industry, we’re more than ready to embrace it.

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